Why can’t I control the lock remotely even after I connect the gateway?

1.Check whether the network is normal and the network is 2.4G network. Wifi network is required for pairing.
2.To ensure a stable connection between the G2 gateway and the door lock, the distance between the gateway and the door lock should be within 32 ft, when adding the gateway, your smartphone and the gateway must be connected to the same Wi-Fi network.
3.Check if the gateway is powered on.
4.Check if the app is properly paired with the gateway and lock, if not, please pair it and use it again.

If there is a fault please reset the lock and gateway and re-pair and use again. If the above does not solve the problem, please contact us and we will get back to you as soon as possible.