Why can’t I see the latest records in the App?


When the Bluetooth or Veise G2 gateway are not connected, you can only view the record of using eKeys to lock/ unlock the door on App, other records cannot be viewed.
After connecting Bluetooth or Veise G2 gateway, you need to do the following steps to refresh to see the records:
1. Click Records
2. Click the icon on the top right corner
3. Click Refresh Records